Refund Policy

This Refund Policy explains how returns, refunds, and related remedies work for orders placed through our store. It applies to all customers and all destinations, and it should be read together with our Shipping Policy and other policy pages. Our goal is to make the return process simple, predictable, and respectful of your time. We understand that buying intimate apparel online involves uncertainty, because fit and fabric feel are personal, and we would rather give you room to decide than pressure you into keeping something that does not work for you. Our core commitments are these: you have sixty days to return eligible items, and refunds typically complete within five to ten days after we receive and inspect your return.

Return window. You may initiate a return within sixty days of receiving your order. The return window begins on the date the parcel is delivered, as confirmed by the carrier's tracking records. If tracking shows delivery on a particular day, that day is treated as the start of the window. We encourage you to inspect your purchase promptly upon arrival so that you have ample time to decide whether to keep it, exchange it, or return it. Returns initiated after the sixty-day window may not be accepted, though we will always review individual circumstances fairly and may make exceptions where appropriate. If you are unsure whether your order is still within the return window, contact us through the Contact page and we will confirm.

Eligibility conditions. To be eligible for a return, items should be in a condition that allows them to be resold. This generally means the items are unworn, unwashed, and free of odors, stains, and damage, with original tags and packaging where applicable. For hygiene reasons, certain intimate items may be subject to additional conditions, such as returns being accepted only if the hygiene seal or protective liner is intact and unbroken. We know that trying on apparel is a normal part of deciding whether to keep it, and we do not consider careful try-on to be wearing. What we ask is that you treat the items as you would treat merchandise in a fitting room: handle them gently, avoid prolonged wear, and keep the packaging and tags in a state that allows the return to be processed. If an item arrives defective, damaged, or not as described, the eligibility conditions are applied with that in mind, and we will work with you to make it right.

How to initiate a return. To start a return, contact us through the Contact page and provide your order details along with a brief description of what you would like to return and why. We will review your request and provide the next steps, which may include return instructions and any applicable guidance on packaging and shipping the items back. Please do not send items back before contacting us, because returns sent without prior coordination may not be traceable to your order and may delay processing. Once your return is authorized, follow the instructions provided so that the parcel can be identified and processed efficiently. If you have questions at any stage of the process, reach out through the Contact page and we will assist you.

Return shipping. Our store covers shipping on outgoing orders, and our approach to return shipping is designed to be fair and clear. Depending on the circumstances of the return, return shipping arrangements may vary. Where a return is due to a defect, damage, or an error on our part, we will take responsibility for the return shipping arrangement. Where a return is due to a change of mind or a sizing preference, the return shipping arrangement will be explained to you when your return is authorized, so that there are no surprises. We aim to keep the process straightforward and to avoid hidden costs. If you are unsure how return shipping applies to your situation, contact us through the Contact page before sending anything back and we will clarify.

Refund processing time. Once we receive your returned items, we inspect them to confirm they meet the eligibility conditions. After inspection is complete, we process the refund. Refunds typically complete within five to ten days after we receive and inspect your return. The exact timing can depend on the payment method used and the policies of the relevant payment provider or financial institution. In some cases, the refund may be initiated within the five-to-ten-day window but may take additional time to appear on your statement depending on how your bank or card issuer posts transactions. If the five-to-ten-day window has passed and you have not seen your refund, contact us through the Contact page and we will investigate. We will provide confirmation once the refund has been initiated on our side.

Refund method and currency. Refunds are issued to the original payment method used for the purchase, unless otherwise agreed. All transactions on our store are conducted in United States Dollars, and refunds are processed in United States Dollars as well. If your payment method involves a currency conversion, the amount ultimately credited to you may be affected by exchange rates and by fees charged by your bank or payment provider, which are outside our control. We refund the amount we received for the returned items in accordance with this policy. We do not charge restocking fees unless clearly stated at the time of your return authorization, and we aim to keep the refund calculation transparent and easy to understand.

Exchanges. If you would prefer to exchange an item rather than receive a refund, contact us through the Contact page and we will explain the available options. Exchanges are subject to stock availability. If the item you want is unavailable, we may offer a refund or another suitable resolution. Where an exchange involves a price difference, we will explain how the difference is handled before proceeding, so there is no ambiguity. Our goal is to help you end up with a product you are happy with, whether that means a different size, a different style, or a refund.

Non-returnable and restricted items. Certain items may not be eligible for return for hygiene, safety, or legal reasons. Where such restrictions apply, they will be communicated clearly at or before the time of purchase, or at the time of your return request. If you are uncertain whether a specific item can be returned, contact us through the Contact page before purchasing or before initiating a return, and we will confirm. We would rather answer the question upfront than have you discover a restriction later.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or different from what you ordered, contact us through the Contact page as soon as possible. Please retain the packaging and, where feasible, take photographs documenting the issue, as this helps us resolve the matter efficiently. Depending on the circumstances, we may arrange a replacement, a refund, or another appropriate remedy. We take responsibility for errors on our side and for items that do not arrive in the condition they should, and we will work with you to reach a fair outcome quickly.

Fraud prevention and abuse. We reserve the right to review return requests for signs of abuse, such as repeated returns of used items, returns of items that were not purchased from us, or patterns indicating an attempt to obtain refunds without returning eligible merchandise. Where we identify concerns, we may request additional information or decline a return in accordance with applicable law. Our intention is not to make legitimate returns difficult but to protect the store and its customers from abuse that would ultimately raise costs for everyone.

Changes to this policy. We may update this Refund Policy from time to time to reflect changes in our operations or legal requirements. The version published on this page applies to your order at the time of purchase. If you have questions about returns, refunds, eligibility, or timelines, please contact us through the Contact page and we will be glad to help.