Shipping Policy

This Shipping Policy explains how orders are processed, dispatched, delivered, and supported. It applies to every order placed through our store, regardless of destination, and it should be read together with our other policy pages. By placing an order, you confirm that you have read and understood this policy. We have written it in plain language because shipping is one of the most common sources of confusion and frustration in online shopping, and we would rather prevent misunderstandings than resolve them after the fact. Our core commitments are simple: all items ship free, we handle the duties and import charges, orders are typically dispatched within one to three business days, and delivery is generally expected within six to twelve days after dispatch.

Order processing. Once your order is placed and payment is confirmed, our team begins preparing it for dispatch. Processing includes verifying the order details, checking stock availability, packing the items securely, and handing the parcel to our carrier. This processing stage typically takes one to three business days. Business days are Monday through Friday and exclude public holidays. If your order is placed on a weekend or a public holiday, processing generally begins on the next business day. During periods of unusually high demand, such as major promotional events or seasonal peaks, processing may take slightly longer, and we appreciate your patience while we work through the volume. If an item in your order is temporarily unavailable, we will contact you through the contact channel associated with your order to discuss options, which may include waiting for restock, substituting a comparable item, or adjusting the order.

Dispatch and delivery estimates. After processing is complete, your order is dispatched and enters the delivery network. Delivery is generally expected within six to twelve days after dispatch. This estimate reflects typical performance across our most common destinations and is not a guaranteed delivery date. Actual delivery time can be affected by many factors outside our direct control, including destination country, distance from our dispatch points, customs processing speed, carrier route efficiency, weather conditions, peak-season congestion, and local delivery capacity. In some cases, delivery may occur faster than the estimate; in others, it may take longer. We ask that you allow the full estimated window before treating a shipment as delayed, and we encourage you to reach out through the Contact page if the window has passed and your order has not arrived. We will investigate with the carrier and work toward a resolution.

Free shipping on all orders. Every order ships free. There is no minimum order value, no membership requirement, no subscription, no threshold that must be met before shipping becomes free, and no handling fee added at checkout. The shipping cost you see is zero because we cover it. This applies to all destinations we serve and to all items in our catalog. We do not use free shipping as a limited-time promotion that disappears after you add an item to your cart. It is a permanent part of how we operate, and it is one of the reasons customers choose to shop with us rather than with retailers that advertise a low product price and then recover the difference through shipping fees. If you ever see a shipping charge appear on an order that should be free, contact us through the Contact page before completing the purchase so we can correct it.

Duties, taxes, and import charges. We cover the duties and import charges associated with delivering your order. You are not required to pay additional customs fees, import duties, brokerage charges, or similar expenses in order to receive your parcel. This is a deliberate part of our pricing and service model: the price you pay at checkout is the total cost to you, and we absorb the cross-border costs on our side. If a carrier or customs authority ever contacts you requesting a payment for duties or import charges related to your order, please do not pay it before contacting us through the Contact page. We will verify the request and coordinate with the relevant party so that the matter is handled correctly and you are not left covering a cost that is ours to bear. This commitment is central to our promise of a transparent purchase, and we take it seriously.

Tracking information. Once your order is dispatched, tracking information becomes available. We provide tracking details so you can follow your parcel's progress from dispatch to delivery. Tracking updates may not appear immediately after dispatch, because carriers sometimes require additional time to scan and register a parcel in their system. If tracking shows no movement for an extended period, it is often a scanning delay rather than a lost parcel, but you are welcome to contact us through the Contact page and we will look into it. Tracking availability and the level of detail provided can vary by destination and carrier, and some international routes provide fewer intermediate updates than domestic routes. A lack of recent tracking updates does not necessarily mean the parcel has stopped moving.

Address accuracy and delivery. You are responsible for providing a complete and accurate delivery address at checkout. Please double-check your address, apartment or unit number, postal code, and any delivery instructions before submitting your order. If you notice an error immediately after placing an order, contact us through the Contact page as soon as possible and we will attempt to correct it before dispatch. Once an order has been dispatched, address changes may not be possible, and a parcel sent to an incorrect address provided by the customer may not be recoverable. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange a solution, which may include reshipment once the correct address is confirmed, subject to any applicable conditions. If a parcel is marked as delivered by the carrier but you cannot locate it, please check around your property, with neighbors, and with your local delivery office before contacting us, as carriers sometimes mark parcels as delivered slightly before they physically arrive.

Delays, exceptions, and force majeure. While we work hard to meet our delivery estimates, certain events can cause delays beyond our reasonable control. These include severe weather, natural disasters, strikes or labor disruptions, carrier operational failures, customs holds, public health emergencies, government actions, and other unforeseen events. When such events occur, we will make reasonable efforts to keep you informed and to resolve the situation, but we cannot guarantee delivery within the estimated window under such circumstances. We appreciate your understanding and patience. If a delay becomes prolonged, contact us through the Contact page and we will review your order and discuss the available options.

Lost, damaged, or missing items. If your parcel arrives damaged, or if an item is missing from your order, please contact us through the Contact page as soon as possible. Where possible, retain the packaging and take photographs of the damage, as this helps us resolve the matter quickly with the carrier. If a parcel is confirmed lost in transit, we will work with you to reach a fair resolution, which may include a replacement or a refund in accordance with our Refund Policy. We ask that you report damage or missing items promptly so that we can investigate while the relevant records are still available.

Changes to this policy. We may update this Shipping Policy from time to time to reflect changes in our operations, carrier arrangements, or legal requirements. The version published on this page is the version that applies to your order at the time of purchase. We encourage you to review this page periodically. If you have any questions about shipping, duties, delivery timelines, or anything else covered here, please reach out through the Contact page and we will be glad to help.